Frequently Asked Questions (FAQ)
Shipping
Free shipping countries: United States, Canada, Mexico, United Kingdom, Germany, France, Italy, Spain, Netherlands, Finland, Belgium, Sweden, Portugal, Poland, Czech Republic, Austria, Greece, Luxembourg, Slovakia, Ireland, Hungary, Bulgaria, Lithuania, Latvia, Romania, Slovenia, Estonia, Croatia, United Arab Emirates, Malaysia, Australia, Philippines, Indonesia, Thailand, Pakistan, Vietnam
Need to pay taxes and logistics fees countries: Switzerland, Malta, Serbia, Norway, Chile, Montenegro, Panama, Paraguay, Peru, Uruguay, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Israel, Japan, Iceland, South Korea, Guam, Papua New Guinea, India, New Zealand, Guernsey, Liechtenstein, Jersey, San Marino, Gibraltar, Andorra, Albania, Antigua, Argentina, Bahamas, Bermuda, Brazil, Colombia, Costa Rica, Côte d’Ivoire, Martinique, Panama, Peru, Trinidad and Tobago, Uruguay, Venezuela, Nigeria, South Africa, New Caledonia, Kuwait, Kenya, Mauritius, Moldova, Botswana, Mozambique, Morocco, Bolivia, Puerto Rico
It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. DHL, UPS, DDP,and some your local Express, etc.
Our headquartered base in Shenzhen, China, and we ship from Shenzhen.
Payments
Because Online payment fees are very high, online payment is not available , you need to contact our sales for offline payment.
The submitted order will not be charged. After submitting the order, you need to contact customer service to confirm the order details, shipping cost, and delivery time. Currently, we only support bank transfers. Normally, it takes 1-3 days for us to receive your payment from the bank. After completing the payment, please send the bank receipt to your dedicated sales representative. We will begin arranging shipment.
Products
Yes, we only sell genuine products. All the products we represent are directly supplied by the original factory, and we have signed authorization certificates with them to guarantee 100% authenticity. Our agency qualifications can be found on the brand’s website, so please rest assured to make your purchase.
Please do not throw away anything, including the order’s packaging and the packing list inside, and contact us and shipping agency.
Different puffs of electronic cigarettes have different minimum order quantity , you can check the product details page or contact us to confirm.